At New Afzal Khan (SMC Private) Limited, we are committed to delivering your products safely and
on time. This Shipping Policy explains our delivery methods, timelines, charges, and what to
do if there are any issues with your shipment.

1. Shipping Coverage

We currently ship to all cities and towns across Pakistan.

Delivery Zones:

• Local (Mingora/Swat): Same day or next day delivery
• Khyber Pakhtunkhwa: 2-4 business days
• Punjab & Islamabad: 3-5 business days
• Sindh (Karachi, Hyderabad): 4-6 business days
• Balochistan: 5-7 business days
• Remote Areas: 5-8 business days

2. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order size:

Free Shipping: Orders above Rs 10,000 qualify for free
shipping in most zones. This is automatically applied at checkout.

3. Order Processing Time

Once your order is placed and payment is verified, processing begins:

• Payment Verification: 1-4 business hours (manual verification)
• Order Packing: Same day (if order placed before 3 PM)
• Handover to Courier: Within 24 hours

Note: Orders placed on Sunday or public holidays will be processed on the
next business day.

4. Shipping Partners

We use trusted courier services to ensure safe delivery:

• TCS Courier: For premium and high-value items
• Leopards Courier: For standard nationwide delivery
• M&P Express: For select cities
• Local Delivery: For Mingora/Swat area (same-day)

You will receive a tracking number via WhatsApp once your order is dispatched.

5. Tracking Your Order

Once your order is shipped, you will receive:

• 📱 WhatsApp Message: With tracking number and courier details
• 📧 Email Confirmation: Sent to your registered email
• 🌐 Courier Website: Use tracking number to check status online

Track your order: Contact us at
0340-3679911 with your Order Number for updates.

6. Delivery Methods

📍 Standard Delivery

• Delivered to your provided shipping address
• Signature may be required on delivery
• Courier will call before delivery

📦 Cash on Delivery (COD)

• Available for select cities only
• Pay in cash when you receive the product
• Rs 100 additional COD handling fee may apply
• Maximum COD order value: Rs 20,000

🏢 Office Pickup

• Pick up from our office: Office No 06, 2nd Floor Sultan Tower Makanbagh, Mingora Swat
• Available Monday toSunday, 9 AM – 9PM
• No shipping charges apply
• Bring your Order Number and valid ID

7. Packaging

All our products are packaged with care:

• Gemstones: Wrapped in protective paper, placed in velvet pouch, then in secure bubble wrap box
• Surgical & Disposable items: Sterilized and sealed in medical-grade packaging
• Construction Soloution: Industrial-grade packing with shock-absorbing materials

Every package includes an invoice and authenticity certificate (for gemstones).

8. Delivery Attempts

Our courier partners will attempt delivery up to 3 times. If all attempts fail,
the package will be returned to us.

If delivery fails due to customer reasons:

• Wrong address provided
• Customer not available at delivery time
• Customer refused to accept delivery
• Phone not reachable

In such cases, re-shipping charges will apply (Rs 200-500 depending on location).
Original shipping charges are non-refundable.

9. Lost or Damaged Shipments

While we take every precaution, sometimes items get lost or damaged in transit:

If your package is damaged:

• Take photos/videos of the package BEFORE opening it
• Report to us within 48 hours of delivery
• Keep all packaging until the issue is resolved
• We’ll file a claim with the courier and provide a replacement or full refund

If your package is lost:

• Report to us after 7 days without delivery
• We’ll investigate with the courier immediately
• You’ll receive a replacement or full refund within 14 days

10. Address Accuracy

Please ensure your shipping address is accurate and complete. Common mistakes to avoid:

• Missing house/apartment number
• Wrong postal code
• Wrong phone number
• Incomplete area name

Cannot change address after dispatch. If you notice a mistake, contact us
immediately at 0340-3679911
before your order is shipped.

11. Delivery Time Exceptions

Delivery may be delayed due to:

• National holidays (Eid, Independence Day, etc.)
• Weather conditions (heavy rain, snow)
• Natural disasters or strikes
• Courier service disruptions
• COVID-19 restrictions (if any)
• High-volume periods (Ramadan, Eid season)

We will notify you of any significant delays.

12. International Shipping

Currently, we do NOT ship internationally. All orders are delivered within Pakistan only.

For international orders, please contact us directly at afzalkhan.ent@gmail.com to discuss special arrangements.

13. Shipping to Remote Areas

Some remote areas in Pakistan may not have full courier coverage. In such cases:

• Delivery may take longer (5-8 business days)
• We may use local transport or Pakistan Post
• Additional charges may apply
• We’ll notify you before shipping

14. Contact & Support

If you have any questions about shipping:

• 📧 Email: afzalkhan.ent@gmail.com
• 📞 Phone: 0346-0070796
• 💬 WhatsApp: 0340-3679911
• 📍 Office: Office No 06, 2nd Floor Sultan Tower Makanbagh, Mingora Swat, Khyber Pakhtunkhwa, Pakistan
• 🕐 Business Hours: Monday to Sunday, 9:00 AM to 9:00 PM (PKT)